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Melissa Heng
Product Manager
Capital One

Melissa Heng Melissa Heng is a Senior Director Product Manager in Identity and Access Management at Capital One. She has worked for Capital One in Product Management and Risk Management for 10 years building secure and intuitive customer experiences. Melissa launched the financial industry’s first cloud-based Multi-Factor Authentication solution which included a customized risk engine designed to prevent unauthorized account access. She also holds patents related to inventions in customer authentication and fraud prevention.

Melissa is a Certified Information Systems Security Professional. She holds a B.S in Chemical Engineering from Virginia Tech and an MBA from the University of Richmond. She is skilled in Product Management, Process Control, Risk Management and Process Engineering. Today, Melissa puts all these skills to use creating the best customer experiences for Identity & Access Management at Capital One. She is also passionate about representing and building up Women in STEM. She is a member of Women in Identity and routinely speaks at conferences.

Clay Johnson Clayton is a Senior Director of Product Management leading the Digital Identity Consumer Experience team for Capital One. Clay has been a product manager and innovator for over 15 years. He has considerable experience at recognizing opportunities for new technologies to introduce game changing innovation across a broad range of native mobile and web services. He leads a team of product leaders with the goal to create products that intersect design, research and technology to produce meaningful experiences focusing on balancing security, convenience and ease of use in the access management and identity verification space. He and his team create innovative ways to secure award-winning web and mobile systems in ways that don’t feel like security. Clay’s constant desire to improve end user experiences has resulted in 8 patents and the market launch of over 20 standalone products.

Clay holds an MBA with a specialization in Organizational Behavior. He also has an undergraduate degree in Electrical and Computer Engineering from Morgan State University.

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