Melissa is a Certified Information Systems Security Professional. She holds a B.S in Chemical Engineering from Virginia Tech and an MBA from the University of Richmond. During her 10 years as an engineer at Honeywell, Melissa obtained her Black Belt in Six Sigma. She is skilled in Product Management, Process Control, Risk Management and Process Engineering. Today, Melissa puts all these skills to use creating the best customer experiences for Identity & Access Management at Capital One. She is a passionate advocate for protecting customers from bad actors and creating experiences that put the customer first.
Meeting other professionals in the space and sharing stories was an incredible experience!