Melissa Heng

Sr. Director, Product Management; Capital One
Melissa Heng is a Senior Director Product Manager in Identity and Access Management at Capital One. Melissa has worked for Capital One in Product Management and Risk Management for 10 years building secure and intuitive customer experiences. She launched the financial industry’s first cloud-based Multi-Factor Authentication solution and has patents pending related to inventions in customer authentication.

Melissa is a Certified Information Systems Security Professional. She holds a B.S in Chemical Engineering from Virginia Tech and an MBA from the University of Richmond. During her 10 years as an engineer at Honeywell, Melissa obtained her Black Belt in Six Sigma. She is skilled in Product Management, Process Control, Risk Management and Process Engineering. Today, Melissa puts all these skills to use creating the best customer experiences for Identity & Access Management at Capital One. She is a passionate advocate for protecting customers from bad actors and creating experiences that put the customer first.


Melissa's Session:

Tuesday, June 09 | 11:35 - 12:00 pm
The Future of Customer Authentication: Will your customers pay the price for the mounting threats?

Meeting other professionals in the space and sharing stories was an incredible experience!

— Andrew Robillard