Chief Architect for the IRS Web Applications; IRS
Mr. Michael McAdams is a technologist with a passion for large scale government customer service systems and a history of proven results. He has more than 25 years of experience in the U.S. Federal government, as an architect and implementer of more than 30 IT applications used by the taxpaying public, including engineering of all facets of infrastructure and operations. He is currently serving as Chief Architect for the IRS Web Applications program and is leading architecture development for the next taxpayer identity management solution. Prior to this assignment, Mr. McAdams served as technical advisor in an applications development organization with more than 300 developers and implementers delivering customer service solutions to taxpayers, 3rd parties, and internal IRS users.
Wednesday, June 26
11:35 - 12:00 pm Ballroom
Customer Identity at the IRS – Bringing Innovation to the Taxpayer Experience The United States Internal Revenue Service is one of the largest operations in the world – public or private. In 2017, they processed over 244 million returns and dispensed over 122 million refunds, representing more than $426 billion. Each year they support over 394 million customer interactions and at the heart of each interaction is customer identity. Last year, the IRS kicked off the Secure Access Digital Identity initiative, a project focused on bringing innovation to the architecture, technology, and processes used to proof, authenticate, and manage taxpayer identities. In this presentation, Mike Anthony (Director of IRS’s Identity and Access Management Domain) and Mike McAdams (IRS’s Chief Identity Architect) will provide an inside look at the IRS’s efforts to transform their current eAuthentication system into one that embraces the most current leading practices from across the public and private sectors. From re-architecting around micro-services and API’s, to embracing federation, and exploring new capabilities such as behavioral biometrics – Mike and Mike will provide attendees with insight into opportunities and challenges they face as the IRS evolves their enterprise capabilities. This presentation is the continuation of dialogue between industry and government to help overcome challenges and capitalize on the promise of customer identity.
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