As cyber threats evolve, securing workforce identity has become a top priority for financial services organizations. In this session, William "Tripp" Knowles will discuss Raymond James’ journey of implementing visual authentication and verification for workforce users. They embarked on a workforce identity transformation, starting with its customer support team and expanding to thousands of employees.

We will explore the decision-making process for selecting appropriate use cases, the benefits of visual verification, and industry best practices for integrating this technology into a comprehensive IAM program.

But security wasn’t the only goal. The company took a step back and asked, “What is possible here?” This question sparked a journey of agility and innovation, leading to the adoption of a robust identity governance solution that streamlined access control, improved compliance, and enhanced user experience. By balancing trust and security with efficiency, they set the foundation for the future of workforce identity.

Looking ahead, their vision includes verified onboarding, dynamic access management, and seamless user authentication—all designed to enhance security without compromising productivity. Attendees will gain insights into long-term strategies for maintaining and evolving visual authentication solutions to ensure robust security and business enablement.