Heather Flanagan, Principal at Spherical Cow Consulting and Founder of The Writer's Comfort Zone, comes from a position that the Internet is led by people, powered by words, and inspired by technology. She has been involved in leadership roles with some of the most technical, volunteer-driven organizations on the Internet, including IDPro as Principal Editor and the IETF, the IAB, and the IRTF as RFC Series Editor. In any given day, she will be continuing her efforts to translate geek to human, entertain her cats, and make the Internet better one document at a time.