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May 28-31, 2024 | Aria Resort & Casino, Las Vegas, NV
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Identiverse 2023 • Masterclass
Bringing National Australia Bank’s Digital Identity to Life: From Ideation to Market Launch
The Business of Identity
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Juniper 3
2 pm - 2:50 pm
Customer Digital Identity Product Manager
National Australia Bank
Head of Product & Scheme, ConnectID
Australian Payments Plus
Director, Digital Identity
Deloitte Australia
Session Abstract: In developing customer digital identity for a large enterprise, there is often a long and winding journey to success. Join identity industry professionals discuss their lessons learned in taking National Australia Bank’s Digital Identity (via the ConnectID industry initiative) from ideation to experimentation, commercialization and market launch in 2023. Each speaker was responsible for one of these key stages in bringing the financial service provider’s customer digital identity to the Australian people, passing responsibility for product leadership from one to another over time. This product-led session will help attendees navigate their own path forward, with helpful tips on developing a vision, strategy, and multi-year roadmap; securing funding and engaging delivery teams; then clearing the way with internal and external stakeholders alike. Whatever stage a customer digital identity program is at -- from infancy to maturity -- this workshop promises to inspire everyone to believe in the possibility of success with the right vision, strategy, team, and leadership.
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