Organizations process and store huge volumes of sensitive information that belong to their customers, partners, associates and workforce – from financial information to medical records to personal identifiers, like social security numbers and birthdates. Inadequate controls in Customer Identity Management (CIAM) and Workforce IAM processes and technology can lead to breach, involuntary exposure of data, regulatory and non-compliance issues. But you cannot correct what you don't know, so the first step in any IAM program is assessing not only what COULD you do but more importantly, what SHOULD you do, based on time, money and resource constraints.