Session Abstract: The future of consumer digital identity is promising, but we are held back by our reliance on legacy approaches and technologies. Specifically, the use of workforce IAM technology aimed at solving consumer security and identity requirements. There is an inconvenient truth: workforce IAM is simply not designed to meet the needs of customers. Granted, the core building blocks appear to be the same: authentication, authorization, real-time account protection and user management. But consumers have different expectations and needs when it comes to scale, responsiveness, performance, user experience, privacy and consent management, cybersecurity…and the list goes on! Attend this session to learn from a leading financial institution on their view on CIAM, and it differs from workforce IAM.