In the IAM community today, there's a host of challenges: overly complicated UIs from vendors, vendor-specific jargon, and the reliance on SMEs for even basic tasks, leading to prohibitively high service costs. This poses a challenge for smaller organizations unable to afford such expenses and obstructs the realization of benefits even with training. Large organizations struggle with lengthy onboarding processes and complex implementations, leaving business lines frustrated with their inability to execute tasks efficiently. By harnessing Generative AI, the requirement to decipher vendor terminology and navigate complex UIs is eliminated, resulting in a standardized interface, enhanced productivity, and substantial deployment and maintenance savings. This engagement model empowers all stakeholders, from deployment personnel to help desk teams, to effectively interact with IGA. The class will feature use case walkthroughs along with a demonstration.