Self-service interfaces and access request catalogs are pivotal to the success of IAM programs. IAM leaders and CISOs increasingly find themselves in a dilemma where they have to decide between IGA and ITSM to be the primary end user interface. The advancement with both the tool sets have blurred the lines between traditional roles. Both systems can provide a front end, approval capabilities and can be extended to cover areas that are not the traditional strengths. This masterclass provides an analysis of the pros and cons of each solution as a front end, techniques to make a decision and a demonstration showing how various working models can be built.