Access management is one of the biggest security risks an organization faces and becomes the top priority for organizations to resolve at a quick pace. However, with so many business processes, the varying systems being used across the enterprise, and several IAM solutions, there are several challenges an organization faces when it comes to implementing an IAM solution. From appropriately funding the IAM program, identifying the right IAM solution and resources, to collecting requirements, prioritizing, designing appropriate IAM processes and convincing and obtaining stakeholder commitment, we are here to tell the story of the reality of implementing an IAM solution and processes for a medium to large SaaS company. We will be walking the audience through the lifecycle of am Identity Governance program: from the initial identification of control gaps and risks, through the fires of incidents, and ultimately to the design and execution of a multi-quarter identity governance program spanning 3,500 workers. Challenges that we encounter include 3rd and 4th party system integration, employee CIAM challenges, and Board awareness and approval strategies.