Modern companies with millions of customers are faced with the challenge of envisioning & delivering secure, seamless, and customer-centric capabilities across multiple channels. A strategic and well-planned approach to customer identity and access management (CIAM) is essential to maintaining a competitive edge, mitigating fraud, and maintain customer loyalty. Such a strategy should always keep customers at the center, priority customer security in all channels, provide value to business’ products & services, while being agile & opportunistic. Phew! Tall order, right? So, what should such a CIAM strategy look like? What should it contain, so you're set up for ongoing success?

Join me as I highlight a recipe, I've seen many organizations succeed with, for building a CIAM strategy, and delivering modern capability experiences to happy customers, while securing digital & non-digital channel interactions, and providing tangible value to lines of business. In this session – primarily beneficial to strategists, architects, and product visionaries - we will explore the most essential components of such a CIAM strategy, including a precise vision & objectives, relevant capability framework, agreeable design principles, sustainable delivery roadmap, convincing initiative value-proposition pitches, orchestrated Program constructs, and key CIAM services to the organization for ongoing support.