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Identiverse 2025 • Session
From Human Error to Automated Assurance: The Journey Toward Zero Touch Production
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Wednesday, June 4
Mandalay Bay K
2 pm - 2:25 pm
Matt Topper
Chief Trouble Maker
UberEther

Human error remains one of the biggest threats to modern production environments, overshadowing even the most sophisticated cyberattacks. Traditional Privileged Access Management (PAM) solutions try to control who holds the keys to production, yet do little to stop those same keys from being used at the worst possible moments. Enter the playful yet powerful “NoPE” controls—short for “No People in Production Environments”—a fitting pun that sums up the spirit of Zero Touch Production (ZTP). Instead of trusting humans not to make mistakes, ZTP shifts to automated assurance, ensuring that peer-reviewed code, rate-limited changes, and robust proxies do the heavy lifting.

With NoPE in place, unilateral admin decisions become a relic of the past. By funneling all changes through transparent, auditable gates, even the biggest mistakes get caught before they detonate. In this session, we’ll walk through the real-world challenges of building an autonomous production environment and highlight why relying on manual intervention is a recipe for repeated accidents. Attendees will learn how to replace those high-risk “hero” moments—where an admin swoops in—to a sustainable system of checks, balances, and built-in resilience. Join us, and discover how ZTP plus NoPE can transform your production from fragile to formidable.

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