Identity is central to almost every enterprise functionality. So, how do you manage a seamless change to your identity services without negatively affecting mission critical services, system functions, and user experience? Planning your modernization around people and their needs can transform your approach for higher success. ICAM executives program leads, and technical leads can join this session to understand tools and strategies for taking a human-centered approach to enterprise ICAM modernization, including stakeholder mapping, outcome analysis, compliance and policy review, planning tools, and multicast communications. Plus, we will explore how AI tools can speed up the process – and where you may want to be wary of relying on AI. We will include a use case demonstrating how to insert human-centered design principles at every step of your modernization journey. This session will give you an understanding of basic HCD principles and concepts, boost your modernization toolbox with specific tools and processes, and show examples of how to tweak your approach to center human impacts and mission needs, resulting in a more successful and sustainable ICAM rollout.

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