Identity is often perceived as a simple gateway—a username and a password. However, identity professionals know the reality is far more challenging, characterized by a "deceptive complexity" that lies beneath the surface. Like an iceberg, what the end user sees is only a fraction of the total system. Managing these components, such as the sprawl of various access tokens used for automation, can lead to significant discruption if not handled with precision.

This session explores how to mitigate this hidden complexity to ensure your solutions provide a seamless and secure experience for end users. We will dive into the PACE Framework, a strategic approach designed specifically for managing high-impact changes in identity systems. By examining real-world examples, such as reducing token types at scale, attendees will learn how to transition from reactive troubleshooting to proactive system management.