With rising customer expectations and growing fraud risks, banks face immense pressure to deliver secure, friction-free digital experiences. At M&T Bank, embracing modern CIAM technology transformed the customer journey, reduced costs, and enhanced fraud prevention measures.

Drawing on experience from E-Trade, Morgan Stanley, and M&T Bank, the SVP of Financial Crimes and Customer Identity will share how M&T Bank built the business case for modernization, unified diverse business lines under a single sign-in process, and achieved measurable financial returns while at the same time modernizing their customer journey & fraud capabilities. Attendees will gain practical insights into balancing security, customer experience, fraud detection and operational efficiency in today’s competitive financial landscape.