In this talk, I will share PayPal's comprehensive journey of deploying FIDO-based passkey authentication across its sites and platforms, reaching millions of customers globally. We will delve into the various options we implemented, the challenges we faced during the large-scale rollout, and the best practices we established to ensure a smooth transition.
Implementation Options:
We will discuss the different FIDO-based solutions we considered and ultimately adopted, highlighting factors like platform compatibility, user experience, and security considerations.
Challenges and Solutions:
We will openly share the challenges we encountered during deployment, such as user adoption, integration complexities, and legacy system compatibility. We will then delve into the solutions we implemented to overcome these hurdles, providing insights valuable to organizations contemplating similar deployments.
Best Practices:
We will outline the best practices we established throughout the process, encompassing areas like user education, communication strategies, and ongoing maintenance. These practices have proven instrumental in ensuring a successful and secure passwordless authentication experience for our vast user base.
Evolving Strategy:
We will explore how our initial deployment strategy evolved as we gained experience and user feedback. This will share valuable insights into adapting strategies to address unforeseen challenges and maximize user adoption.
Global Impact:
We will showcase the positive impact of our FIDO passkey deployment on millions of users worldwide. This will include improved security, streamlined login experiences, and increased user confidence in online interactions.